Job Summary
The Operations Manager will oversee and direct daily operations at our warehouse, ensuring smooth and efficient workflow in a fast-paced warehouse environment. This role requires strong leadership, organization, and inventory management skills to ensure all warehouse activities align with business and customer needs.
Key Responsibilities
- Oversee daily warehouse operations and create workload schedules to optimize productivity.
- Supervise warehouse staff in unloading, marking, coding, and storing inbound inventory in designated locations.
- Direct and monitor workers tasked with selecting outbound orders for timely delivery to customer locations.
- Train and develop warehouse staff, ensuring all training programs remain current and relevant to each role.
- Maintain accurate inventory control, conduct regular audits, and ensure compliance with inventory processes.
- Manage month-end and year-end close processes for assigned areas, ensuring accuracy and timeliness.
- Address customer inquiries and complaints professionally, ensuring excellent customer service.
- Maintain detailed records to document the condition of inbound and outbound freight, including damages and special handling instructions.
- Promote teamwork and collaboration across departments, fostering positive working relationships with staff and management.
- Counsel employees on performance, behavior, and work expectations to encourage a productive work environment.
- Adapt to flexible work schedules to meet business demands and customer expectations.
Qualifications and Requirements
- Education/ Experience: College degree or equivalent working experience is required.
- Supervisory Experience: Prior leadership or supervisory experience is a plus.
- Operational Knowledge: Strong understanding of warehouse operations, processes, and inventory management.
- Customer Service: Ability to deliver excellent customer service with strong communication skills (verbal, written, and listening) through email, phone, and in-person interactions.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn and operate client-specific systems. Experience using a WMS is preferred.
- Detail-Oriented: Highly organized with a focus on accuracy and thoroughness in all tasks.
- Problem-Solving: Strong ability to multi-task, prioritize responsibilities, and resolve operational challenges effectively.
- Dependability: Reliable, responsible, and dedicated to fulfilling work obligations on time.
- Integrity: Upholds honesty, ethical behavior, and professionalism in all actions and decisions.
- Team Player: Cooperative, supportive, and able to foster a positive work environment.
- Self-Control: Maintains composure and professionalism in high-pressure or challenging situations.
- Flexibility: Willing to work a flexible schedule based on business demands.
Key Attributes for Success
- Strong leadership and interpersonal skills with a focus on team development and collaboration.
- Results-driven mindset with the ability to adapt to a fast-paced work environment.
- Excellent organizational skills to manage daily schedules, inventory, and operational priorities.
Reporting Structure
This position reports directly to the Senior Operations Manager/General Manager.
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